COVID-19 is causing unprecedented challenges in many industries, and Mondello Park is no exception.


During this time of unprecedented uncertainty, all of us here at Mondello Park are concerned about the safety and well-being of our families, colleagues, customers and partners that make up Mondello Park’s vibrant family. Mondello Park is adhering to health professionals and Government’s advice around the COVID-19 situation.


Social distancing is the opposite of what motorsport enthusiasts do, but of course we are all willing to make that sacrifice for the good of everyone. A big part of the sacrifice for all of us is the ceasing of all activity and closing the gates of the Park with immediate effect: a temporary but completely necessary step. From Friday 27th March we regretfully inform you all that Mondello Park will be closed and will remain closed for the month of April. Mondello Park Management are assessing the external climate continuously and aim to reopen as soon it is deemed safe to do so by government.


So, is there any good news? Well, yes. The Mondello Park brand will continue to be active across Social Media. Follow us on Socials where we will be interacting with you all throughout this difficult time. We will be running competitions, Q&A’s with motorsport influencers, providing tips and tricks for the postponed race calendar along with suggesting programmes, books, podcasts and videos to watch – all motorsport related- to keep us sane!


Although the Park is closed, our Customer Experience Team and Corporate Booking Teams will be working remotely and will continue to deal with customer queries. You can contact the Team though the usual channels, hello@mondellopark.ie , Twitter, Facebook, Instagram or by calling +353 45 860200.


You may have seen our ‘Mondello Brigade’ introduced on Social Media in the last week. We would like to help our the local community by offering a delivery service for our elderly neighbours and those in need of groceries and emergency supplies. If you or anyone you know may need items delivered to the houses of the most vulnerable at this time, please get in touch.


Mondello Park has also offered the premises to the HSE as a testing centre for patients if the need arises.


We would like to thank you for your continued support through these difficult times. Our thoughts and prayers are with any of you who are personally affected by COVID-19.


We hope to reopen the Park as soon as possible, to deliver our exciting calendar and events planned in 2020.


We will continue to communicate with our Customers who were due to partake in a Driving Experience Day over the coming weeks.
Stay safe,

Mondello Park

 

Is Mondello Parks season being affected?

Yes. In line with the Irish governments directive regarding the COVID-19 Virus, which states that there should be no mass outdoor gatherings involving more than 500 people, Mondello Park has postponed all activity until 30th April 2020 when all future events will be reassessed.


Do you know when they will be rescheduled?

No. Mondello Park is adhering to Government advice which is changing throughout this unprecedented time. We appreciate your patience and endeavor to stay in contact with you with regards to a new date for every Driving Experience and Racing event.


I purchased a ticket to attend an upcoming event at Mondello Park, what happens now?

Any tickets that have been purchased for events that have now been postponed, will remain valid for the date the event will be rescheduled to. If you are unable to attend the rescheduled date, Mondello Park will issue you with a full refund.


I’ve bought a Driving Experience Gift Certificate; can I get a refund?

Mondello Park, which adheres to European Consumer Law, allows customers to be refunded for a Gift Certificate up to two weeks after initial purchase. After this time las lapsed, regardless of the COVID-19 situation, customers are not entitled to a refund. However, Gift Certificates are valid for up to 5 years under recent legislation. The Mondello Park Customer Experience Team will work with you to fix a date when they become available.


I have booked in directly for a Driving Experience at Mondello Park. What happens now?

As the decision has been taken to postpone all track activity along with Driving Experience days at Mondello Park until April 30th , 2020. We will contact you to reschedule your Driving Experience once dates are reopened.


I would like to purchase a Gift Certificate over the coming weeks, is this possible?

We would like to reassure customers that it is certainly possible to purchase Gift Certificates over the coming weeks. Our online store and Customer Experience Team can facilitate you with this. See www.mondellopark.ie or call 045860200. Gift Certificates are valid for 5 years.